FAQs
Frequently Asked Questions
1. I am not able to attend the race/I missed the race - can I still get my shirt?
We do not mail out anything that is not picked up. If you know you are not going to be present and still want your shirt please have a friend/family member pick it up for you. Anything not picked up by the conclusion of the race will be donated.
2. I won an award but had to leave early - can I have it mailed to me or meet you and grab it?
Again, we do not mail out anything that is not picked up. We also will not bring it to a future race. Simply put, you must be present on race day to get your award.
3. Can I transfer my registration to someone or can someone run in my place?
We do not allow person to person transfers. If someone is caught running for you then you will be DQ'd. Please note we physically tag every finish line photo so you will get caught if you do this.
4. I missed the race and would now like a refund - how can I get one?
All entry fees are non-refundable. If you attempt a charge back you will be banned from all events that we manage as we consider this theft.
5. What happens if I signed up for the Live Race but the event is now switched to Virtual due to another lock-down or restriction mandate?
Unfortunately, we cannot tell the future. However, we have high hopes that it will not happen. But if it does, all participants will be moved to a Virtual Race and all swag will be shipped out to the address you used during registration. We just ask for patience as it will be a very fluid situation if that happens but we will do our best to communicate with everyone through email.
6. If the race is moved virtually, will I be able to get a refund?
Absolutely not. You will be required to agree to this upon registration in three ways (a separate question, a waiver, and a refund policy). If you are rude in any way to a director or volunteer you will not be able to participate in any APTiming hosted event ever again. Again, if you request a charge back for your registration fee you will not be able to participate in any APTiming hosted event ever again. When registering you take the risk of the event being moved to a virtual event and if you don't want to risk it then please simply do not register.
7. Why is there no paper registration? I don't want to sign up online.
Unfortunately we have gone away from paper registration for many years and are not bringing it back. It adds a lot of additional work and financial tracking that we do not want to do as directing a race is hard enough.
8. Why is there sales tax and a processing fee?
Registrations are now required to collect and remit sales tax. The processing fee is there to cover costs of payment facilitators, emails, texts, etc.
9. What precautions are you taking specifically to help maintain social distancing?
Please refer to the race rules and policies for items regarding this question.
10. Is there a team/family rate?
We will offer a team/family rate if you have more than 7 people in your group. You must register everyone at the same time. Discount will be applied automatically.
**All race rules, policies, and FAQs are subject to change with or without notice. It is your responsibility to know all race rules, policies, and FAQs by checking the race page.**
